Refund & Cancellation Policy

At TheNGOMaster, we strive to provide exceptional service and value to our customers. This Refund & Cancellation Policy outlines the terms and conditions for refunds, cancellations, and subscription changes for our SaaS platform and services.

1. Subscription Cancellation

1.1 Cancellation Policy

You may cancel your subscription at any time. Cancellations can be requested through:

• Your account dashboard settings
• Email to our support team at contact@webwonedigital.com
• Phone call to +91 73559 84221
• Through our customer support portal

1.2 Cancellation Effective Date

When you cancel your subscription:

• Immediate Cancellation: Your subscription will remain active until the end of your current billing period.
• Access Continuation: You will continue to have full access to all features and services until the end of the paid period.
• No Renewal: Your subscription will not renew automatically after the current billing cycle ends.
• Data Access: You can access and export your data for 30 days after cancellation.

1.3 Cancellation Confirmation

Upon cancellation, you will receive a confirmation email with the following information:

• Confirmation of cancellation
• Last day of service access
• Instructions for data export
• Information about reactivating your account if desired

2. Refund Policy

2.1 Subscription Refunds

We offer refunds under the following circumstances:

• 30-Day Money-Back Guarantee: New customers are eligible for a full refund within 30 days of their initial subscription if they are not satisfied with our services.
• Service Issues: If we fail to deliver the promised services due to technical issues on our end, you may be eligible for a prorated refund.
• Duplicate Charges: In case of accidental duplicate charges, we will refund the duplicate amount immediately.
• Unauthorized Charges: If you notice unauthorized charges, contact us immediately for a full refund.

2.2 Refund Eligibility

Refunds may not be available for:

• Subscriptions canceled after the 30-day money-back guarantee period
• Partial months or unused portions of annual subscriptions (after 30 days)
• Add-on services or one-time purchases used during the billing period
• Subscriptions canceled due to violation of our Terms of Service
• Third-party fees or charges (payment processing fees, taxes, etc.)

2.3 Refund Processing

If you are eligible for a refund:

• Request Submission: Submit your refund request via email to contact@webwonedigital.com or through your account dashboard.
• Review Period: We will review your request within 5-7 business days.
• Processing Time: Approved refunds will be processed within 10-14 business days.
• Refund Method: Refunds will be issued to the original payment method used for the subscription.
• Notification: You will receive an email confirmation once the refund has been processed.

3. Subscription Changes

3.1 Plan Upgrades

When you upgrade your subscription plan:

• Immediate Upgrade: Upgrades take effect immediately.
• Prorated Billing: You will be charged a prorated amount for the upgraded plan for the remainder of your billing cycle.
• Feature Access: You gain immediate access to all features included in the upgraded plan.

3.2 Plan Downgrades

When you downgrade your subscription plan:

• Effective Date: Downgrades take effect at the start of your next billing cycle.
• Current Billing: You will continue to have access to your current plan features until the end of the current billing period.
• Credit Application: No refunds or credits are provided for downgrades during the current billing period.
• Data Limitations: Ensure your data usage complies with the limits of your new plan to avoid service interruptions.

4. Free Trial Cancellation

4.1 Trial Period

During the free trial period:

• No Charge: You will not be charged during the trial period.
• Cancellation: You can cancel at any time during the trial without any charges.
• Auto-Renewal: If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
• Payment Method: A valid payment method is required to start a free trial, but you will not be charged until the trial period ends.

4.2 Trial to Paid Conversion

When your trial converts to a paid subscription:

• You will be charged according to the selected plan.
• The 30-day money-back guarantee period begins from the date of conversion.
• You will receive a confirmation email with billing details.

5. Data Retention and Export

5.1 Data Access After Cancellation

After canceling your subscription:

• 30-Day Grace Period: You have 30 days to export your data after cancellation.
• Data Export: You can export your data in standard formats (CSV, JSON, etc.) through your account dashboard.
• Data Deletion: After 30 days, your data will be permanently deleted from our systems.
• No Recovery: Data deleted after the grace period cannot be recovered.

5.2 Data Backup

We recommend exporting and backing up your data before canceling your subscription to ensure you have copies of all important information.

6. Annual Subscription Cancellation

6.1 Annual Plan Refunds

For annual subscriptions:

• 30-Day Guarantee: Full refund available within 30 days of initial purchase or renewal.
• After 30 Days: No refunds for annual subscriptions canceled after the initial 30-day period.
• Prorated Refunds: Prorated refunds are not available for annual plans after the guarantee period.
• Conversion to Monthly: Annual subscriptions cannot be converted to monthly plans mid-term.

7. Special Circumstances

7.1 Service Interruptions

If we experience significant service interruptions:

• We may offer service credits or extensions as compensation.
• Extended outages may result in prorated refunds at our discretion.
• We will communicate any compensation or refund policies during the incident.

7.2 Billing Errors

If you notice billing errors:

• Contact us immediately at contact@webwonedigital.com
• We will investigate and resolve the issue within 7 business days.
• Any verified billing errors will be corrected and refunded if applicable.

8. Payment Methods and Currency

8.1 Accepted Payment Methods

We accept various payment methods including credit cards, debit cards, and bank transfers. Refunds will be processed to the original payment method.

8.2 Currency

All refunds will be processed in the same currency used for the original transaction. Currency conversion rates and fees are not our responsibility.

9. Account Reactivation

9.1 Reactivating a Canceled Account

If you wish to reactivate your account:

• You can reactivate within the 30-day grace period without losing data.
• After 30 days, you may need to create a new account as data may have been deleted.
• Contact our support team to discuss reactivation options.

10. Contact Information

For questions, concerns, or to request a refund or cancellation, please contact us:

We aim to respond to all refund and cancellation requests within 5-7 business days.

11. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify active subscribers of significant changes via email.

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.